Legal

Terms of Service

Ballard’s Moving Company — Last updated: September 2, 2026

These Terms of Service govern your use of this website and the moving services provided by Ballard’s Biz (“we,” “us,” or “our”). By contacting us or booking a service, you agree to these terms.

1. Our Services

Ballard’s Moving Company provides labor-only moving services. This means we supply the crew to load and/or unload your belongings — you arrange the moving truck, or we can arrange a U-Haul rental on your behalf. We do not provide full-service moving or transportation.

Services include but are not limited to:

  • Loading and/or unloading a rental truck or storage unit
  • Apartment moves
  • Senior moving assistance
  • Last-minute and emergency moves
  • College student moves

Service areas include Colorado Springs, the Front Range, and select mountain communities in Colorado. Contact us to confirm availability for your location.

2. Quotes and Pricing

Quotes provided by phone, email, or through our website contact form are estimates based on the information you provide. Final pricing is confirmed before work begins. We charge by the hour with a two-hour minimum. There are no hidden fees — what we quote is what you pay.

Rates may vary based on crew size, distance, job complexity, and time of year. We will communicate any adjustments before your move date.

Volume Estimates. Hourly estimates (for example, a typical time for a “2 bedroom” load or unload) are based on the average volume of belongings for that home size, as described by the customer at the time of quoting. Actual time depends on the true volume, weight, and accessibility of your items, and most customers underestimate how much they own. We bill for actual hours worked at the confirmed hourly rate, regardless of the original estimate.

3. Booking and Cancellation

Your booking is confirmed upon receipt of a $50 deposit. Once confirmed, we block out our calendar and commit to showing up for your scheduled job.

If you need to reschedule due to unforeseen circumstances, we will make every effort to accommodate a new date and time. A cancellation will not be refunded. However, if you need to reschedule and we are unable to offer an adequate replacement date, a refund will be made.

We reserve the right to cancel or reschedule due to weather, equipment issues, or other circumstances beyond our control. In such cases, no fee will be charged.

4. Customer Responsibilities

To ensure a smooth move, you are responsible for:

  • Arranging a properly sized rental truck, or requesting that we arrange a U-Haul on your behalf
  • Ensuring parking access and elevator reservations (if applicable) at both locations
  • Properly packing boxes and fragile items before the crew arrives
  • Disclosing any items of unusual size, weight, or fragility in advance

5. Liability and Damage

Ballard’s Moving Company is licensed and insured in the state of Colorado. In the event of damage caused by our crew during the normal course of moving, we will work with you to resolve the issue fairly.

We are not liable for:

  • Damage to improperly packed items or items you have packed yourself
  • Pre-existing damage to furniture, appliances, or property
  • Damage resulting from customer-directed placement or stacking
  • Loss or damage to high-value items (jewelry, cash, documents, electronics) unless specifically disclosed and agreed upon in writing in advance
  • Damage to particle board, pressed wood, or flat-pack furniture (including IKEA-style pieces), which are inherently fragile and not covered regardless of how the damage occurred
  • Items shifting, falling, or sustaining damage during transit in a customer-supplied rental truck — once loaded, the customer assumes responsibility for safe driving and any in-transit damage
  • Damage to the rental truck, POD, or storage container itself

Damage must be reported before the crew leaves the premises. Any claim submitted after the crew has departed will not be considered. We strongly recommend inspecting your belongings before signing off on the job.

We recommend photographing your belongings before the move and reviewing your renter’s or homeowner’s insurance policy, as it may provide coverage for items in transit.

6. Customer-Caused Delays

Time is billed from when the crew arrives at the first location. If delays occur due to circumstances within the customer’s control — including but not limited to blocked driveways, unavailable elevators, incomplete packing, or inaccessible units — that time is billed at the standard hourly rate.

7. Payment and Damage Claims

All outstanding balances must be paid in full before a damage claim will be reviewed or processed. A customer may not withhold payment pending resolution of a damage dispute.

9. Website Use

This website is provided for informational purposes. You may use it to learn about our services and contact us. You may not use this website to:

  • Submit false or misleading information
  • Attempt to gain unauthorized access to any system or data
  • Reproduce or republish our content without permission

10. Limitation of Liability

To the fullest extent permitted by Colorado law, Ballard’s Biz’s total liability for any claim arising out of or related to our services shall not exceed the total amount paid by you for the specific service in question.

11. Governing Law

These Terms of Service are governed by the laws of the State of Colorado. Any disputes arising from our services or these terms shall be resolved in El Paso County, Colorado.

12. Changes to These Terms

We may update these Terms of Service at any time. Changes take effect when posted to this page. Continued use of our services after an update constitutes acceptance of the revised terms.

13. Contact Us

Questions about these terms? Reach us at: